Users who have completed their registration with a role in a clinic, organization or as a recipient and receive a registration link for an additional role do not need to click the link to complete the registration. Once users are enrolled with an additional role they can log on using the username and password used in the original registration and they will have access to all portals that they have permissions to. To toggle between portals click the drop down arrow next to your name and choose switch portals.

Appointments can be cancelled from the recipient check in page in the appointments table. In the cancel appointment column choose cancel. If a recipient does not show for an appointment, then their appointment will automatically be cancelled. VAMS will automatically send cancellation emails to scheduled recipients if a clinic or appointments is closed or cancelled.

If you choose cancel on the Recipients check in page then from the Confirm Appointment Cancellation pop up choose keep appointment. If you have completed the full process of cancelling a recipient’s appointment then you can reenter their appointment as a walk in.

If the incorrect clinic type was selected it can be edited during registration on the Confirm your clinic’s information is correct page. If you have completed the registration of your clinic then click the Clinic Setup Tab, then click your clinic’s name in the Clinic Location Table. Click your clinic’s name in the Clinic Location page. Then click the pencil icon in the Clinic type field.

If the incorrect address was entered it can be edited during registration on the Confirm your clinic’s information is correct page. If you have completed the registration of your clinic then click the Clinic Setup Tab, then click your clinic’s name in the Clinic Location Table. Click the Edit button in the upper right corner of the Clinic Location page. Here you can update clinic’s physical address, Check or uncheck the Available for scheduling? Box to make your clinic available or unavailable for recipients to schedule appointments, or Change clinic’s start or end dates.

VAMS will automatically send cancellation emails to scheduled recipients if a clinic or appointments is closed or cancelled.

To change the Clinic Point of Contact, please create a helpdesk ticket with VAMS by calling Toll-Free Number at 1-833-957-1100. A VAMS Web Form is also accessible from VAMS by selecting “Get Help” in the top right header after you have logged into VAMS. If changes also need to be made in CT WiZ then login with your CT WiZ username and password. Review the training material to find out how to process the change.

https://portal.ct.gov/-/media/Departments-and-Agencies/DPH/dph/infectious_diseases/immunization/CT-WIZ/How-do-I-change-information-about-my-clinic-in-CT-WiZ.pdf

If the QR scanner is not working properly then recipients can be checked in for their appointment manually.

A VAMS helpdesk ticket is needed to change the employer POC. To do this please call the VAMS Help Desk toll free at 1-833-957-1100. We apologize that we were unable to help you further.

Please follow your organization’s state COVID vaccination plan for employers with healthcare providers. Residents are in a later phase (https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations)

Employers need to complete the following survey: https://dphsubmissions.ct.gov/EmployerEnrollment . Once completed, DPH will review the surveys and will be uploading employer/organizations into VAMS based on the state’s allocation in phases. Once you have been uploaded into VAMS, the Employer Coordinator (or POC) listed on the survey will receive an email to register with the system and begin entering your employees as recipients.

Employees can be loaded manually or by bulk upload. The bulk upload option requires a csv file with First Name in Column B, Last Name in Column D and Email in Column E. This format must be used to complete a bulk upload. There is a template that is accessible within the VAMS system from the pop-up window that displays when the “Import Employees” button is clicked. You can download the template for your employee roster through that pop-up window. The Employer/Organization Coordinator User Manual has additional information regarding the bulk upload file and the option to upload employees one by one: https://portal.ct.gov/-/media/Departments-and-Agencies/DPH/dph/infectious_diseases/immunization/COVID-Vaccine-Providers/VAMSUserManualEmployerCoordinator_10.pdf Once you’ve uploaded a roster, you should click on the “Employee Imports” tab and then open the results log from your most recent upload. This log will show you which employee uploads were rejected and why they were rejected. For example, sometimes there is a space or special character at the end of the email address that will cause a rejection. All employees that were successfully uploaded will show under your “My Employees” page.

Thank you

The employer coordinator is able to re-send recipient registration links. Please note that they will not be able to re-send the registration email if the user has already registered. In this case, the user should log in at vams.cdc.gov with their email address and the password they set (rather than logging in with the registration link, since that is only necessary to initially register the account). If the user isn't receiving their registration emails, they should check their spam folder. Additionally, sometimes an organization's IT department will automatically block some emails as spam. Please ensure that the user's organization has whitelisted the email domains below: Whitelist Email Forms

vams@cdc.gov
no-reply@mail.vams.cdc.gov
no-reply@envelope.mail.vams.cdc.gov
VAMSHelp@cdc.gov
*@salesforce.com

Navigate to the My Employee page. When you hover over the first name, last name or email a pencil icon will appear. Click the pencil icon to edit. If an email was entered incorrectly, after editing the email the registration email can be resent by clicking the box next to the employees name and clicking Resend Registration Email. If the recipient has completed their registration then the employer coordinator can not make edits; however, the recipient can make edits.

A list of enrolled employees will be on the my employees page; however, you will not be able to determine if they have completed their registration.

In the VAMS Employer Portal, the Employer Coordinator uploads the roster (of recipients). After that, the Employer Coordinator does not see the recipient vaccination information in this portal. Due to HIPAA, the Employer Portal, does not list the vaccination records of recipients. Recipients will receive an email link of their individual vaccination certificate from VAMS, and they can provide this to their employer.

Please list the main CT address and only list your organization once. Only one Employer Coordinator per organization will be uploaded into VAMS. You can upload all the rosters of CT employees for all the CT locations around the state. If you have employees who live outside of CT, they will need to follow their state’s COVID vaccination plan.

Hello, Please complete the survey to enroll here: https://dphsubmissions.ct.gov/OnlineVaccine . We are currently reviewing all the submissions and adding it into VAMS based on the state’s allocation in phases. Once you have been added to VAMS, you will receive an email from VAMS asking you to complete your registration. Thank you.

If you have already heard from your medical provider about receiving the vaccine, you do not need to do anything else. Please do not reach out to your doctor or medical provider about the vaccine if they have not contacted you.

The confidential and secure CT WiZ and VAMS systems include patients’ vaccination records.

The goal is to vaccinate everyone in Connecticut against COVID-19. As vaccines are available, this phased roll out will be announced and posted at Phases (ct.gov). This vaccine is FREE. We will NOT ask for Social Security Number, financial information or citizenship status.

If you are 75 years of age or older and have questions about Vaccine appointment scheduling options, please visit: https://portal.ct.gov/Coronavirus/COVID-19-Vaccination---75-and-older. While appointments may not be available immediately, please know that the State continues to be limited by the amount of vaccine provided to us by the federal government. The Department of Public Health is continuing to enroll providers and staff, and we expect that access to appointments will grow, particularly for priority populations, as our supply from the federal government increases in the coming weeks. Information regarding eligibility for COVID-19 vaccination, common vaccine questions and enrolling staff who meet vaccination criteria based on occupation is available on the State of Connecticut COVID-19 Response webpage at: https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations.

Recipients who qualify for vaccination based on their occupation should receive information from their employer regarding scheduling through the State’s Vaccine Administration Management System (VAMS) or working through another provider.

If the topic of your question is not related to the information provided above, then please submit a help desk ticket by clicking this button.

If you have already heard from your medical provider about receiving the vaccine, you do not need to do anything else. Please do not reach out to your doctor or medical provider about the vaccine if they have not contacted you.

The confidential and secure CT WiZ and VAMS systems include patients’ vaccination records.

The goal is to vaccinate everyone in Connecticut against COVID-19. As vaccines are available, this phased roll out will be announced and posted at Phases (ct.gov). This vaccine is FREE. We will NOT ask for Social Security Number, financial information or citizenship status.

If you are 75 years of age or older and have questions about Vaccine appointment scheduling options, please visit: https://portal.ct.gov/Coronavirus/COVID-19-Vaccination---75-and-older. While appointments may not be available immediately, please know that the State continues to be limited by the amount of vaccine provided to us by the federal government. The Department of Public Health is continuing to enroll providers and staff, and we expect that access to appointments will grow, particularly for priority populations, as our supply from the federal government increases in the coming weeks. Information regarding eligibility for COVID-19 vaccination, common vaccine questions and enrolling staff who meet vaccination criteria based on occupation is available on the State of Connecticut COVID-19 Response webpage at: https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations.

Recipients who qualify for vaccination based on their occupation should receive information from their employer regarding scheduling through the State’s Vaccine Administration Management System (VAMS) or working through another provider.

If the topic of your question is not related to the information provided above, then please submit a help desk ticket by clicking this button.

If you have already heard from your medical provider about receiving the vaccine, you do not need to do anything else. Please do not reach out to your doctor or medical provider about the vaccine if they have not contacted you.

The confidential and secure CT WiZ and VAMS systems include patients’ vaccination records.

The goal is to vaccinate everyone in Connecticut against COVID-19. As vaccines are available, this phased roll out will be announced and posted at Phases (ct.gov). This vaccine is FREE. We will NOT ask for Social Security Number, financial information or citizenship status.

If you are 75 years of age or older and have questions about Vaccine appointment scheduling options, please visit: https://portal.ct.gov/Coronavirus/COVID-19-Vaccination---75-and-older. While appointments may not be available immediately, please know that the State continues to be limited by the amount of vaccine provided to us by the federal government. The Department of Public Health is continuing to enroll providers and staff, and we expect that access to appointments will grow, particularly for priority populations, as our supply from the federal government increases in the coming weeks. Information regarding eligibility for COVID-19 vaccination, common vaccine questions and enrolling staff who meet vaccination criteria based on occupation is available on the State of Connecticut COVID-19 Response webpage at: https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations.

Recipients who qualify for vaccination based on their occupation should receive information from their employer regarding scheduling through the State’s Vaccine Administration Management System (VAMS) or working through another provider.

If the topic of your question is not related to the information provided above, then please submit a help desk ticket by clicking this button.

If you have already heard from your medical provider about receiving the vaccine, you do not need to do anything else. Please do not reach out to your doctor or medical provider about the vaccine if they have not contacted you.

The confidential and secure CT WiZ and VAMS systems include patients’ vaccination records.

The goal is to vaccinate everyone in Connecticut against COVID-19. As vaccines are available, this phased roll out will be announced and posted at Phases (ct.gov). This vaccine is FREE. We will NOT ask for Social Security Number, financial information or citizenship status.

If you are 75 years of age or older and have questions about Vaccine appointment scheduling options, please visit: https://portal.ct.gov/Coronavirus/COVID-19-Vaccination---75-and-older. While appointments may not be available immediately, please know that the State continues to be limited by the amount of vaccine provided to us by the federal government. The Department of Public Health is continuing to enroll providers and staff, and we expect that access to appointments will grow, particularly for priority populations, as our supply from the federal government increases in the coming weeks. Information regarding eligibility for COVID-19 vaccination, common vaccine questions and enrolling staff who meet vaccination criteria based on occupation is available on the State of Connecticut COVID-19 Response webpage at: https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations.

Recipients who qualify for vaccination based on their occupation should receive information from their employer regarding scheduling through the State’s Vaccine Administration Management System (VAMS) or working through another provider.

If the topic of your question is not related to the information provided above, then please submit a help desk ticket by clicking this button.

If you have already heard from your medical provider about receiving the vaccine, you do not need to do anything else. Please do not reach out to your doctor or medical provider about the vaccine if they have not contacted you.

The confidential and secure CT WiZ and VAMS systems include patients’ vaccination records.

The goal is to vaccinate everyone in Connecticut against COVID-19. As vaccines are available, this phased roll out will be announced and posted at Phases (ct.gov). This vaccine is FREE. We will NOT ask for Social Security Number, financial information or citizenship status.

If you are 75 years of age or older and have questions about Vaccine appointment scheduling options, please visit: https://portal.ct.gov/Coronavirus/COVID-19-Vaccination---75-and-older. While appointments may not be available immediately, please know that the State continues to be limited by the amount of vaccine provided to us by the federal government. The Department of Public Health is continuing to enroll providers and staff, and we expect that access to appointments will grow, particularly for priority populations, as our supply from the federal government increases in the coming weeks. Information regarding eligibility for COVID-19 vaccination, common vaccine questions and enrolling staff who meet vaccination criteria based on occupation is available on the State of Connecticut COVID-19 Response webpage at: https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations.

Recipients who qualify for vaccination based on their occupation should receive information from their employer regarding scheduling through the State’s Vaccine Administration Management System (VAMS) or working through another provider.

If the topic of your question is not related to the information provided above, then please submit a help desk ticket by clicking this button.

If you have already heard from your medical provider about receiving the vaccine, you do not need to do anything else. Please do not reach out to your doctor or medical provider about the vaccine if they have not contacted you.

The confidential and secure CT WiZ and VAMS systems include patients’ vaccination records.

The goal is to vaccinate everyone in Connecticut against COVID-19. As vaccines are available, this phased roll out will be announced and posted at Phases (ct.gov). This vaccine is FREE. We will NOT ask for Social Security Number, financial information or citizenship status.

If you are 75 years of age or older and have questions about Vaccine appointment scheduling options, please visit: https://portal.ct.gov/Coronavirus/COVID-19-Vaccination---75-and-older. While appointments may not be available immediately, please know that the State continues to be limited by the amount of vaccine provided to us by the federal government. The Department of Public Health is continuing to enroll providers and staff, and we expect that access to appointments will grow, particularly for priority populations, as our supply from the federal government increases in the coming weeks. Information regarding eligibility for COVID-19 vaccination, common vaccine questions and enrolling staff who meet vaccination criteria based on occupation is available on the State of Connecticut COVID-19 Response webpage at: https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations.

Recipients who qualify for vaccination based on their occupation should receive information from their employer regarding scheduling through the State’s Vaccine Administration Management System (VAMS) or working through another provider.

If the topic of your question is not related to the information provided above, then please submit a help desk ticket by clicking this button.