Users who have completed their registration with a role in a clinic, organization or as a recipient and receive a registration link for an additional role do not need to click the link to complete the registration. Once users are enrolled with an additional role they can log on using the username and password used in the original registration and they will have access to all portals that they have permissions to. To toggle between portals click the drop down arrow next to your name and choose switch portals.

Appointments can be cancelled from the recipient check in page in the appointments table. In the cancel appointment column choose cancel. If a recipient does not show for an appointment, then their appointment will automatically be cancelled. VAMS will automatically send cancellation emails to scheduled recipients if a clinic or appointments is closed or cancelled.

If you choose cancel on the Recipients check in page then from the Confirm Appointment Cancellation pop up choose keep appointment. If you have completed the full process of cancelling a recipient’s appointment then you can reenter their appointment as a walk in.

If the incorrect clinic type was selected it can be edited during registration on the Confirm your clinic’s information is correct page. If you have completed the registration of your clinic then click the Clinic Setup Tab, then click your clinic’s name in the Clinic Location Table. Click your clinic’s name in the Clinic Location page. Then click the pencil icon in the Clinic type field.

If the incorrect address was entered it can be edited during registration on the Confirm your clinic’s information is correct page. If you have completed the registration of your clinic then click the Clinic Setup Tab, then click your clinic’s name in the Clinic Location Table. Click the Edit button in the upper right corner of the Clinic Location page. Here you can update clinic’s physical address, Check or uncheck the Available for scheduling? Box to make your clinic available or unavailable for recipients to schedule appointments, or Change clinic’s start or end dates.

VAMS will automatically send cancellation emails to scheduled recipients if a clinic or appointments is closed or cancelled.

To change the Clinic Point of Contact, please create a helpdesk ticket with VAMS by calling Toll-Free Number at 1-833-957-1100. A VAMS Web Form is also accessible from VAMS by selecting “Get Help” in the top right header after you have logged into VAMS. If changes also need to be made in CT WiZ then login with your CT WiZ username and password. Review the training material to find out how to process the change.

https://portal.ct.gov/-/media/Departments-and-Agencies/DPH/dph/infectious_diseases/immunization/CT-WIZ/How-do-I-change-information-about-my-clinic-in-CT-WiZ.pdf

If the QR scanner is not working properly then recipients can be checked in for their appointment manually.

A VAMS helpdesk ticket is needed to change the employer POC. To do this please call the VAMS Help Desk toll free at 1-833-957-1100. We apologize that we were unable to help you further.

Please follow your organization’s state COVID vaccination plan for employers with healthcare providers. Residents are in a later phase (https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations)

Employers need to complete the following survey: https://dphsubmissions.ct.gov/EmployerEnrollment . Once completed, DPH will review the surveys and will be uploading employer/organizations into VAMS based on the state’s allocation in phases. Once you have been uploaded into VAMS, the Employer Coordinator (or POC) listed on the survey will receive an email to register with the system and begin entering your employees as recipients.

Employees can be loaded manually or by bulk upload. The bulk upload option requires a csv file with First Name in Column B, Last Name in Column D and Email in Column E. This format must be used to complete a bulk upload. There is a template that is accessible within the VAMS system from the pop-up window that displays when the “Import Employees” button is clicked. You can download the template for your employee roster through that pop-up window. The Employer/Organization Coordinator User Manual has additional information regarding the bulk upload file and the option to upload employees one by one: https://portal.ct.gov/-/media/Departments-and-Agencies/DPH/dph/infectious_diseases/immunization/COVID-Vaccine-Providers/VAMSUserManualEmployerCoordinator_10.pdf Once you’ve uploaded a roster, you should click on the “Employee Imports” tab and then open the results log from your most recent upload. This log will show you which employee uploads were rejected and why they were rejected. For example, sometimes there is a space or special character at the end of the email address that will cause a rejection. All employees that were successfully uploaded will show under your “My Employees” page.

Thank you

The employer coordinator is able to re-send recipient registration links. Please note that they will not be able to re-send the registration email if the user has already registered. In this case, the user should log in at vams.cdc.gov with their email address and the password they set (rather than logging in with the registration link, since that is only necessary to initially register the account). If the user isn't receiving their registration emails, they should check their spam folder. Additionally, sometimes an organization's IT department will automatically block some emails as spam. Please ensure that the user's organization has whitelisted the email domains below: Whitelist Email Forms

vams@cdc.gov
no-reply@mail.vams.cdc.gov
no-reply@envelope.mail.vams.cdc.gov
VAMSHelp@cdc.gov
*@salesforce.com

Navigate to the My Employee page. When you hover over the first name, last name or email a pencil icon will appear. Click the pencil icon to edit. If an email was entered incorrectly, after editing the email the registration email can be resent by clicking the box next to the employees name and clicking Resend Registration Email. If the recipient has completed their registration then the employer coordinator can not make edits; however, the recipient can make edits.

A list of enrolled employees will be on the my employees page; however, you will not be able to determine if they have completed their registration.

In the VAMS Employer Portal, the Employer Coordinator uploads the roster (of recipients). After that, the Employer Coordinator does not see the recipient vaccination information in this portal. Due to HIPAA, the Employer Portal, does not list the vaccination records of recipients. Recipients will receive an email link of their individual vaccination certificate from VAMS, and they can provide this to their employer.

Please list the main CT address and only list your organization once. Only one Employer Coordinator per organization will be uploaded into VAMS. You can upload all the rosters of CT employees for all the CT locations around the state. If you have employees who live outside of CT, they will need to follow their state’s COVID vaccination plan.

Hello, Please complete the survey to enroll here: https://dphsubmissions.ct.gov/OnlineVaccine . We are currently reviewing all the submissions and adding it into VAMS based on the state’s allocation in phases. Once you have been added to VAMS, you will receive an email from VAMS asking you to complete your registration. Thank you.

This help desk is not able to schedule vaccination appointments, reschedule vaccination appointments or provide information as to the vaccination manufacturer that clinics are offering. If you meet the current criteria for vaccination and have questions about Vaccine appointment scheduling options, please visit: https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations. If you have completed an enrollment request through DPH, you will be enrolled in VAMS once you meet the criteria for vaccination based on the current eligibility. Once you are eligible, you will receive an email from VAMS to complete your registration and schedule an appointment. A password can not be reset if registration in VAMS was not yet completed. A common issue users are having is that they are answering the initial question "Are already a registered recipient in VAMS?" incorrectly. Please answer this question as "NO". You will then be directed to a few more questions and will be sent a 6 digit verification code to enter to verify your email address. Once you complete this, you will then be asked to create a password.

All shipments of vaccine must be inspected upon arrival. If the Temperature Monitoring Device (TMD) in the shipper indicates an excursion please take these immediate steps, if you haven’t done so already:

1. Ensure all vaccine is stored at the appropriate temperature and mark “do not use” until you determine viability.
2. Call the number in the shipper to report a non-viable delivery
   • McKesson is the centralized distributor of Moderna COVID-19 vaccine and ancillary kits.
     1-833-343-2703;  COVIDVaccineSupport@McKesson.com
   • Moderna Storage and Handling Summary
   • Pfizer-BioNTech Storage and Handling Summary
3. Call Moderna/Pfizer to determine viability and request documentation.
   • Moderna Call Center
     1-866-MODERNA (1-866-663-3762)
   • Pfizer Vaccine
     1-800-TRY-FIRST (1-800-879-3477);directshipCOVID@cdc.gov
4. Report outcome to the Department of Public Health.
   • Briefly describe the temperature excursion
   • Attach Manufacturer documentation on viability determination

Following these steps immediately will ensure that you receive a replacement shipped if necessary.

Additional information can be found:
U.S. COVID-19 Vaccine Product Information
Vaccine Storage and Handling Resources

Please take these steps, if you haven’t done so already and then return here to report the excursion outcome:

1. Ensure all vaccine is stored at the appropriate temperature and mark “do not use” until you determine viability. This may require you to enact your backup plan and transport vaccine.
2. Immediately call Moderna/Pfizer to determine viability and request documentation.
   • Moderna Call Center
     1-866-MODERNA (1-866-663-3762)
   • Pfizer Vaccine
     1-800-TRY-FIRST (1-800-879-3477);directshipCOVID@cdc.gov
3. Report outcome to the Department of Public Health.
   • Briefly describe the temperature excursion
   • Attach a copy of your temperature log
   • Attach Manufacturer documentation on viability determination

Additional information can be found:
U.S. COVID-19 Vaccine Product Information
Vaccine Storage and Handling Resources

A password can not be reset if the VAMS registration was not completed and a password created. A common issue is that answering the question "Are already a registered recipient in VAMS?" incorrectly. Please answer this question as NO. You will then be directed to a few more questions and be sent a 6 digit verification code to enter. Once you complete this you will be asked to create a password.

This help desk is not able to schedule vaccination appointments, reschedule vaccination appointments or provide information as to the vaccination manufacturer that clinics are offering. If you are having an issue registering your account in VAMS, a common issue is answering the question "Are already a registered recipient in VAMS?" incorrectly. Please answer this question as NO. You will then be directed to a few more questions and be sent a 6 digit verification code to enter. Once you complete this you will be asked to create a password.

Information regarding the vaccination process, scheduling a vaccination and common vaccine questions can be found at https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations.

Information regarding the vaccination process, scheduling a vaccination and common vaccine questions can be found at https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations.

Please continue to check the website for updated information regarding the specific categories for Phase 1b. This website will be updated over time to provide more information regarding eligibility for vaccination. https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations.

This help desk is not able to schedule vaccination appointments, reschedule vaccination appointments or provide information as to the vaccination manufacturer that clinics are offering. If you meet the current criteria for vaccination and have questions about Vaccine appointment scheduling options, please visit: https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations. Recipients who qualify for vaccination based on their occupation should receive information from their employer regarding scheduling through the State’s Vaccine Administration Management System (VAMS) or working through another provider.

This help desk is not able to schedule vaccination appointments, reschedule vaccination appointments or provide information as to the vaccination manufacturer that clinics are offering. If you meet the current criteria for vaccination and have questions about Vaccine appointment scheduling options, please visit: https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations. Recipients who qualify for vaccination based on their occupation should receive information from their employer regarding scheduling through the State’s Vaccine Administration Management System (VAMS) or working through another provider.

This help desk is not able to schedule vaccination appointments, reschedule vaccination appointments or provide information as to the vaccination manufacturer that clinics are offering. While appointments may not be available immediately, widening your search area may increase the number of available clinics. If you meet the current criteria for vaccination and have questions about Vaccine appointment scheduling options, please visit: https://portal.ct.gov/Coronavirus/COVID-19-Vaccinations. Recipients who qualify for vaccination based on their occupation should receive information from their employer regarding scheduling through the State’s Vaccine Administration Management System (VAMS) or working through another provider.

A password can not be reset if the VAMS registration was not completed and a password created. A common issue is that answering the question Are already a registered recipient in VAMS?"" incorrectly. Please answer this question as NO. You will then be directed to a few more questions and be sent a 6 digit verification code to enter. Once you complete this you will be asked to create a password. If the topic of your question is not related to the information provided above, then please submit a help desk ticket by clicking this button.

This help desk is not able to schedule vaccination appointments, reschedule vaccination appointments or provide information as to the vaccination manufacturer that clinics are offering. While appointments may not be available immediately, widening your search area may increase the number of available clinics. If you are having an issue registering your account in VAMS, a common issue is answering the question ""Are already a registered recipient in VAMS?"" incorrectly. Please answer this question as NO. You will then be directed to a few more questions and be sent a 6 digit verification code to enter. Once you complete this you will be asked to create a password. If the topic of your question is not related to the information provided above, then please submit a help desk ticket by clicking this button.

Organizations will be enrolled in VAMS when they meet the current criteria for vaccination. When they are enrolled they will receive an email to complete their organizations registration in VAMS and enroll employees that meet the eligiblity requirements.

Organizations will be enrolled in VAMS when they meet the current criteria for vaccination. When they are enrolled they will receive an email to complete their organizations registration in VAMS and enroll employees that meet the eligiblity requirements.