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Anyone with knowledge or concerns about the care of a patient/resident in a licensed healthcare facility may file a complaint with their State Survey Agency. Facility Licensing and Investigation Section (FLIS) is the agency that has regulatory oversight for all the licensed healthcare entities in the state.

You may click this link FLIS Complaint Submission to file a complaint if you are concerned about the health care, treatment, or services that you or another person received or did not receive in the facility. Some reasons for filing a complaint would include abuse, neglect, poor care, not enough staff, unsafe or unsanitary conditions, dietary problems, or mistreatment.

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There are several ways to access your immunization record or show proof you received the COVID-19 Vaccine(s).

The CDC Covid Vaccination Card is given to you from most providers - it is issued by the Centers for Disease Control and Prevention (CDC) and lists: your name, date of birth, how many COVID-19 vaccine doses you received, the date(s) you received the dose(s), and where you received it. Keep your vaccination card in case you need it for future use. You can take a picture of your vaccination card as a backup copy. If you lose the card, contact your vaccination provider to request a copy
You can log into the patient portal (ex. Patient Portal | Trinity Health Of New England MyCare or MyChartPLUS - Login Page MyChart or your retail pharmacy’s portal ex. Sign In or Register to Get Started Using Walgreens.com or CVS pharmacy - Sign-in or Create an Account ) to view or download your certificate of COVID-19 vaccination, or
1. You can find the portal links by visiting Connecticut COVID-19 Vaccine Portal searching the Zip Code of where you were vaccinated and clicking on the clinic’s website. Some clinics have phone numbers for assistance.
If you have a VAMS account, you can log into the Recipient Portal (https://vams.cdc.gov/vaccineportal/s/login/) to download the record, please see the recipient User Manual page 21 VAMS User Guides (cdc.gov)

If the topic of your question is not related to the information provided above, then please click to submit a help desk ticket.

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